Mark Gregory
Senior E-Commerce & Operations Leader
An experienced e-commerce and operations leader with a strong technical edge and a broad skill set. With nearly two decades at XS-Stock.com Ltd, I specialise in warehouse systems, multi-channel trading, and process improvement — bridging the gap between day-to-day operations and the technology that drives it all.
Alongside my core role, I advise businesses through eCom Clarity Ltd, guiding them to enhance their online sales, implement practical systems, and streamline operations — from Shopify setup to operational best practice.
Key Skills
Known for a positive, solutions-first approach — facilitating change without causing disruption.
WMS & ERP Systems
Peoplevox, Sellercloud, Linnworks — optimising workflows, stock control and operational reporting through hands-on problem solving.
Marketplace Operations
Amazon (including Vendor Direct), eBay, Shopify — multi-channel selling with a focus on fulfilment, listing optimisation and growth.
Process Improvement
SOPs, automation and change delivery — designing clear procedures and streamlined workflows that teams can execute day to day.
Systems Implementation
Planning, data preparation and rollout of new systems — guiding businesses to adopt technology without disrupting operations.
HR & Health & Safety
Employment processes, risk assessments, training records and document control — coordinating compliance and team safety.
Contract Negotiation
Negotiated and managed utility and service contracts — electricity, gas, telecoms and related services across multiple sites.
Career Experience
Director — eCom Clarity Ltd
March 2023 – Present · Remote / Saltcoats, Scotland
- Deliver consultancy in e-commerce and warehouse operations, with a focus on WMS/ERP systems and multi-channel selling.
- Advise SMEs on implementation planning, preparing clean and usable data, and designing practical day-to-day processes.
- Enhanced fulfilment workflows, stock control and operational reporting through hands-on problem solving and clear, workable solutions.
- Facilitate a positive, calm approach and a solutions-first mindset, guiding teams to resolve blockers and keep projects moving.
E-Commerce Manager — XS-Stock.com Ltd
November 2005 – Present · Irvine, Scotland
- Directed day-to-day e-commerce and warehouse operations across website and major online marketplaces.
- Implemented and optimised WMS and marketplace systems to keep stock, orders, picking, packing and despatch running smoothly.
- Coordinated HR and Health & Safety, including employment processes, risk assessments, training records and document control.
- Designed, developed and maintained a staff portal for holiday requests, sickness reporting, online training and access to policies.
- Managed VoIP PBX phone system across two warehouses and a retail store, following research, evaluation and rollout.
Duty Manager / Centre Manager — KA Leisure
August 1988 – October 2005 · North Ayrshire, Scotland
Led operations across Magnum Leisure Centre, Auchenharvie Leisure Centre, Vikingar and Garnock Pool. Built strong relationships with teams and established a solid foundation in leadership, customer service and operational management.
Tools & Technology
Hands-on experience across the e-commerce technology stack.
Education
BA Business Management
University of the West of Scotland · 2018 – 2021
Principles of Management, Marketing, Financial Decision Making, Human Resource Management, Operations & Project Management, Strategic Business Planning, Business Ethics & Sustainability, Digital Workplace & Technology.
NC Leisure & Recreational Activities
Langside College · 1987 – 1988
Practical and theoretical aspects of leisure and recreation delivery, including community provision and activity principles.
Community
MCR Pathways Mentor
6+ years
Volunteer mentor guiding young people at St Matthew's Academy and other local schools, mentoring them to build confidence and explore future opportunities.
Let's Work Together
Whether you need guidance on WMS implementation, ERP selection, or streamlining your e-commerce operations — I'm here to deliver results.
Book a Consultation