Services
Operations consultancy with the technical capability to deliver.
From warehouse processes and marketplace performance to APIs, automation and bespoke software, eCom Clarity helps retailers fix the problem and implement the solution.
E-Commerce Consultancy
Operational and commercial support for retailers who need clearer systems and better execution.
E-commerce operating model review
Support can include reviewing channel mix, order flow, operational handoffs, platform fit, fulfilment routes and where systems or processes are creating unnecessary friction.
Discuss this service
Marketplace Consultancy
Amazon, eBay and marketplace operations, fulfilment performance, account health and growth.
Marketplace operations support
Review listings, catalogue setup, order handling, marketplace workflows, fulfilment settings and account health indicators to help prioritise practical improvement work.
Discuss this service
WMS & Warehouse Consultancy
Warehouse process audits, Peoplevox support, stock accuracy and fulfilment workflow improvement.
Warehouse and WMS improvement
Look at goods-in, stock control, picking, packing, despatch, returns and WMS configuration so changes are grounded in how the warehouse actually works.
Discuss this service
ERP Consultancy
Sellercloud, Linnworks and ERP workflows configured around the real operating model.
ERP workflow alignment
Assess how products, orders, stock, purchasing, fulfilment and reporting move through the ERP, then shape configuration or process options around real business needs.
Discuss this service
Systems Integration Consultancy
Connect marketplaces, websites, WMS, ERP, carriers, reporting and operational data.
Connected platform planning
Map current data flows between sales channels, back-office systems, warehouses, carriers and reports to identify integration gaps, brittle workarounds and sensible connection options.
Discuss this service
Operational Efficiency Reviews
Identify duplicated work, manual effort, bottlenecks, data gaps and margin leakage.
Operational audit and roadmap
Walk through the day-to-day process, highlight repeated admin, rekeying, unclear ownership and avoidable delays, then turn the findings into practical next-step options.
Discuss this service
Shopify Consultancy
Shopify operational improvement, app ecosystem review, fulfilment workflows and integration planning.
Shopify process and app review
Review Shopify setup, app stack, order handling, fulfilment flows, stock movement and integration needs so the store supports operations rather than adding complexity.
Discuss this service
Bespoke Software Development
Custom tools for business processes that cannot be solved properly with off-the-shelf software.
Purpose-built operational tools
Explore lightweight internal tools, workflow utilities, dashboards or system extensions where existing platforms leave gaps or force teams into manual workarounds.
Discuss this service
API Development
API integrations, systems architecture, data movement and technical solution design.
API and data movement planning
Design or improve API connections, data syncs, error handling and reporting feeds between platforms where reliable data movement is central to the operation.
Discuss this service
Business Automation
Remove manual admin, rekeying and repetitive operational tasks with practical automation.
Automation with sensible controls
Identify repetitive tasks, manual checks, spreadsheet updates and status changes that may be suitable for automation, with attention to exceptions and oversight.
Discuss this service
Data & Reporting Solutions
Operational reporting that connects system data to decisions, KPIs and accountability.
Operational reporting clarity
Review available data, reporting gaps, KPI definitions and decision points so reporting can become more useful for stock, fulfilment, marketplace and trading visibility.
Discuss this service
Fulfilment Operations
Improve pick, pack, despatch, carrier flows, exception handling and customer-impacting processes.
Fulfilment process review
Assess fulfilment workflows, carrier rules, dispatch exceptions, returns handling and customer-impacting bottlenecks to identify practical improvement opportunities.
Discuss this service
Delivery Model
Consultancy that does not stop at the recommendation.
The aim is practical progress: understand the issue, simplify the workflow, connect the systems, improve the operation and create a platform for growth.
01
Audit
02
Simplify
03
Connect
04
Improve
05
Scale
Pricing Approach
Clear costs before paid work begins.
The free consultation is used to understand the issue and decide whether there is a sensible next step. If there is, you receive a written recommendation with scope, stages and costs before committing.
Diagnostic review
A focused audit of systems, processes, data and operational blockers.
Day-rate support
Flexible consultancy or delivery days where the work is clearer after diagnosis.
Staged project
Larger improvements broken into practical phases with decision points.
The Clarity Guarantee
We recommend what is right, even when it is not ours.
If our consultancy, software or implementation services are the best option, we will explain why. If another provider or platform is better, we will tell you.