Principal Consultant
Founder and Principal Consultant, Mark brings 20+ years of hands-on e-commerce operations experience across marketplaces, warehouses, fulfilment, WMS, ERP and trading systems.
Meet Mark and LukeWarehouse, fulfilment and day-to-day process experience that keeps recommendations grounded.
Amazon, eBay, Shopify and BigCommerce knowledge from real trading environments.
Peoplevox, Sellercloud and Linnworks implementation, clean-up and optimisation support.
Practical connection of websites, marketplaces, carriers, reporting and back-office workflows.
The Clarity Method
The work moves from diagnosis to delivery. No generic playbooks, no platform bias, no recommendations that cannot survive the warehouse floor.
Understand systems, data, processes and challenges.
Remove unnecessary complexity and manual effort.
Align marketplaces, ERP, WMS, websites, carriers and reporting.
Implement practical changes that improve efficiency and profitability.
Build processes and technology capable of supporting growth.
Services
Commercial, operational and systems advice for retailers looking to remove friction.
Review sales channels, fulfilment routes, operational processes and technology choices to identify sensible next steps for a cleaner, more manageable e-commerce operation.
Amazon, eBay and marketplace performance, fulfilment and account-health improvement.
Look at listings, catalogue structure, order flow, fulfilment settings, account health signals and day-to-day marketplace processes so issues can be prioritised without guesswork.
Peoplevox and warehouse workflows, from stock accuracy to pick-pack-despatch.
Assess stock control, picking, packing, despatch, returns and warehouse system configuration to reduce avoidable manual work and improve operational visibility where practical.
Sellercloud, Linnworks, websites, carriers, marketplaces and reporting connected properly.
Map how orders, stock, products, customers, carriers and reporting move between platforms, then shape integration options that fit the business rather than forcing a generic setup.
Custom tools, API integrations and automation led by software engineering expertise.
Design or improve lightweight software, API connections, data flows and internal tools where off-the-shelf systems leave gaps or create repetitive operational work.
Process audits that identify manual effort, duplicated work and margin leakage.
Walk through the current operating model, highlight duplicated effort, spreadsheet dependence, data rekeying and unclear ownership, then set out practical improvement options with clear scope.
The Clarity Guarantee
If we believe our consultancy, software or implementation services are the best option, we will explain why.
If we believe another platform, provider or solution is better, we will tell you.
We will never recommend a solution simply because it is ours.
We would rather earn your trust than sell you the wrong solution.
Software Engineering
Software Engineering & API Development Specialist. First-Class Honours graduate from the University of Glasgow.
Warehouse Management Systems consultancy helps e-commerce retailers improve stock accuracy, picking efficiency, goods-in control, dispatch speed and fulfilment performance when WMS processes are configured around real warehouse operations.
Peoplevox WMS implementation and optimisation can give growing online retailers better barcode scanning, location control, pick-pack workflows, replenishment processes and warehouse reporting when the system is mapped correctly.
Sellercloud consultancy supports multi-channel e-commerce operations by aligning inventory, purchasing, order management, marketplace control and reporting so teams can reduce manual work and make cleaner decisions.
Linnworks optimisation helps retailers centralise marketplace orders, stock updates, listings, shipping workflows and operational data, reducing overselling risk and improving day-to-day order processing.
Shopify operational consultancy connects the storefront to fulfilment, inventory, apps, marketplaces and reporting, helping retailers improve conversion, stock control and post-purchase customer experience.
Amazon marketplace consultancy supports Seller Fulfilled Prime, Direct Fulfilment, account health, listings, fulfilment performance and operational compliance so sellers can protect revenue and scale more confidently.
Marketplace operations support covers Amazon, eBay, Shopify, BigCommerce and connected channels, helping retailers standardise listings, inventory feeds, pricing, fulfilment and performance reporting.
Operational efficiency reviews identify duplicated effort, manual rekeying, process bottlenecks, data gaps and margin leakage, then turn them into practical improvements that save time and reduce cost.
Bespoke software development creates practical e-commerce tools, internal systems, workflow applications and operational dashboards when off-the-shelf platforms cannot support the required process.
API development connects marketplaces, websites, WMS, ERP, carriers, finance systems and reporting tools, improving data accuracy, automation and operational visibility across the business.
Business automation removes repetitive admin, order handling, stock updates, reporting tasks and data movement, freeing teams to focus on exceptions, customers and profitable growth.
ERP systems consultancy helps retailers choose, configure and improve platforms such as Sellercloud and Linnworks, aligning purchasing, inventory, orders, finance and reporting with the operating model.
Free Consultation
Start with a practical, no-obligation conversation about the operation, the systems and the commercial goal. If there is a useful next step, you will get clear scope and costs before any paid work begins.
A 30-minute discussion of the issue, current systems and desired outcome.
No hard sell, no retainer requirement and no repeated sales chase.
A written recommendation with options, stages and costs if there is a fit.