2005 onwards
Hands-on e-commerce operations
Led and improved live retail operations across websites, marketplaces, warehouse processes and fulfilment workflows.
About eCom Clarity
Practical e-commerce expertise led by Mark Gregory.
eCom Clarity exists for retailers who need more than a recommendation. We help understand the problem, design the solution, implement the solution and improve the operation.
Mark Gregory
Founder and Principal Consultant
E-commerce Operations Specialist, Marketplace Expert, WMS and ERP Consultant, Systems Integration Consultant and Operational Efficiency Specialist.
Founder Story
Built from real operational experience.
Mark has spent more than 20 years working directly in e-commerce operations, not just advising from the outside. That background shapes the consultancy: recommendations must work for the people managing stock, orders, marketplaces, customer expectations and commercial pressure every day.
His experience spans Amazon, eBay, Shopify, BigCommerce, Peoplevox, Sellercloud, Linnworks, warehouse operations, marketplace growth and fulfilment operations. The focus is independent, practical and commercial.
The result is a consultancy that can move from diagnosing a broken process to designing the right system change, integration or automation needed to fix it.
Experience Timeline
From operations leadership to independent consultancy.
Systems delivery
WMS, ERP and marketplace technology
Worked directly with Peoplevox, Sellercloud, Linnworks, Amazon, eBay, Shopify and related trading systems.
2023 onwards
eCom Clarity Ltd
Founded a specialist consultancy focused on practical e-commerce operations, systems and technology improvement.
Areas of Expertise
Where Mark helps retailers get unstuck.
E-commerce Operations
Improving the flow of orders, stock, data and fulfilment across the business.
Marketplace Growth
Amazon, eBay and wider marketplace operations, account health and performance improvement.
WMS and Warehouse Consultancy
Peoplevox and warehouse workflows that improve stock accuracy and fulfilment output.
ERP Consultancy
Sellercloud, Linnworks and operational systems configured around how the business works.
Systems Integration
Connecting marketplaces, websites, carriers, reporting, ERP and WMS so teams stop duplicating work.
Operational Efficiency
Identifying manual effort, rework, data gaps and practical changes that improve profitability.
Secondary Expert
Luke Gregory BSc (Hons) Computing Science
Software Engineering & API Development Specialist
Luke graduated from the University of Glasgow with a First-Class Honours Degree in Computing Science. He extends eCom Clarity's consultancy capability by designing and building the technical solutions that operational problems often need.
Bespoke Software Development
Bespoke Software Development
Bespoke software development creates tailored e-commerce tools, internal workflow systems, operational dashboards and business applications when standard platforms cannot support the process properly.
API Development
API Development
API development connects websites, marketplaces, ERP systems, WMS platforms, carriers, finance tools and reporting systems so data moves accurately without manual rekeying.
Systems Architecture
Systems Architecture
Systems architecture defines how e-commerce platforms, integrations, databases, automations and operational workflows fit together, reducing technical debt and improving scalability.
Business Automation
Business Automation
Business automation removes repetitive admin, stock updates, order processing, reporting tasks and exception workflows, helping teams save time and focus on higher-value work.
Data Integration
Data Integration
Data integration brings operational, marketplace, warehouse, inventory and finance information into reliable flows so decisions are based on clean, connected business data.
Technical Solution Design
Technical Solution Design
Technical solution design turns operational requirements into practical software, API, automation and integration plans with clear scope, delivery steps and measurable business benefit.
Approach
Independent, commercial and delivery-focused.
Mark remains the principal consultant and lead expert. Luke supports and extends delivery where software, APIs, architecture, automation or data integration are the right answer.
Discuss Your ProjectThe Clarity Guarantee
We recommend the solution that is right for your business.
If we believe our consultancy, software or implementation services are the best option, we will explain why.
If we believe another platform, provider or solution is better, we will tell you.
We will never recommend a solution simply because it is ours.
We would rather earn your trust than sell you the wrong solution.